Refund & Returns Policy

Return window

• US and most international orders: 30 days from delivered date.
• EU: 14‑day right of withdrawal (per local consumer laws). We also extend our standard 30‑day return window where permitted.
• Holiday period: Orders placed Nov 1–Dec 31 qualify for returns through Jan 31 of the following year.

Return window applies to the date you request a return (RMA) as long as the item is shipped back within 7 days after RMA approval.

Eligibility and condition

• Items must be unused, in original condition with all accessories: branded case, cleaning cloth, tags, documentation, and packaging.
• No scratches, adjustments, or wear on lenses/frames. Protective films (if any) intact.
• Proof of purchase (order number or receipt) required.
• Sets/bundles must be returned complete.

Returns not meeting these requirements may be refused or incur a restocking fee up to 15% to restore salable condition.

Non‑returnable items

• Prescription lenses or customized optical orders.
• Final sale or clearance items marked non‑returnable at checkout.
• Gift cards and store credit.
• Items with signs of wear, damage, or missing components.

How to start a return

1. Request an RMA: Email [email protected] or use our contact form. Include your order number and reason.
2. Receive instructions: We’ll approve eligible returns and provide an RMA number plus a return label option where available.
3. Pack securely: Place the eyewear in the original case and box, add all accessories, and protect with outer packaging.
4. Ship back: Affix the label and hand to the carrier. Share tracking if you use your own label.

Return address (RMA required on the label): Prada Aviator Sunglasses, 1358 S Spring St, Los Angeles, CA 90015, US.

Exchanges

Prefer a different color or size? We offer quick exchanges:

• Instant exchange: Place a new order; we refund your original once the return is received and inspected.
• Traditional exchange: We ship the replacement after the original item is back and approved (subject to stock).

Refunds

• Refunds are issued to the original payment method within 3–5 business days after inspection. Bank processing may add 3–7 days.
• Shipping fees, duties, and taxes are non‑refundable unless the return is due to our error.
• Where applicable, we can issue store credit for faster reuse.
• Refused or undeliverable shipments may incur return shipping and restocking fees.

Damaged, defective, or incorrect items

• Report within 7 days of delivery with photos of the product, packaging, and carrier label.
• We will repair, replace, or refund depending on availability and your preference.
• Keep all packaging until your claim is resolved.

Order cancellations and changes

• Contact us as soon as possible to cancel or edit your order before it ships. We process orders quickly.
• Once shipped, please follow the standard returns process.

International returns

• Mark the package “Returned merchandise – no commercial value” and include your RMA number to avoid extra duties.
• Duties and taxes charged by your country are non‑refundable by us; you may claim back locally where applicable.
• Use a tracked service and retain proof of postage.

Warranty

Manufacturer warranty for defects in materials or workmanship may apply based on brand policy. We’re happy to facilitate warranty evaluations where eligible.

• Warranty does not cover normal wear, accidental damage, scratches, or unauthorized repairs/adjustments.
• Contact us with your order number, issue description, and photos to begin a warranty review.

Gifts

• Items purchased as gifts and returned by the recipient can be refunded to the original purchaser or converted to store credit for the recipient.
• Gift receipts are accepted for credit/exchange.

Frequently asked questions

Need help?

Our support team is here to assist with sizing, lens tints, and returns.

• Email: [email protected]
• Address: 1358 S Spring St, Los Angeles, CA 90015, US
• Hours: Mon–Fri 9am–6pm, Sat 10am–4pm (PT)